Refund policy
Last updated: October 18, 2026
Every Rearrange Products Pro plan comes with a 14-day satisfaction guarantee.
How it works
If something in Pro doesn't work for your store, contact support within 14 days of your payment. We'll try to fix it first. If we can't, whether the cause is a bug, a conflict with your theme or another plugin, or a feature you need that Pro doesn't have, you get a full refund.
What isn't covered
Refunds aren't given for a change of mind, or for problems we weren't given the chance to look at. The 3-day free trial is the best way to check that Pro fits your store before you pay.
How to ask for a refund
Email hello@rearrangeproducts.com from the address you used to buy, or include your license key, and describe the problem. If we can't solve it, the refund goes back to your original payment method through Freemius and usually shows up within 5 to 7 business days.
Free trial
Every Pro plan starts with a 3-day free trial. A card or PayPal is needed to start it. If you cancel before the trial ends, you are not charged, so no refund is needed.
After a refund
Your license is deactivated and the Pro features stop working. The plugin falls back to the free features, and the product order you saved stays as it was.
Renewals
The guarantee applies to your first purchase. Renewals are not refundable, so cancel before your renewal date if you no longer need Pro. You get an email before each yearly renewal.
Questions
Contact hello@rearrangeproducts.com or visit the support page.